Frequently Asked Questions

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Are preserved and dried flowers real?

Yes! Both preserved and dried flowers are 100% real flowers. They begin their life just like any fresh bloom. The difference is in how they’re treated after being harvested.

What’s the difference between preserved flowers and dried flowers?

Dried Flowers: These are fresh flowers that have been air-dried or dehydrated, which removes their natural moisture. They keep their natural shapes and colors, but the tones usually become softer, more muted, and rustic. Dried flowers are delicate but can last for years with the right care.


Preserved Flowers: These start as fresh flowers too, but instead of drying, they undergo a preservation process where the sap is replaced with a plant-based, biodegradable solution. This allows them to keep their softness, vibrancy, and a more “fresh-flower” look. With the right care, preserved flowers can last years.

Why choose preserved or dried flowers?
  • They’re long-lasting, much longer than fresh bouquets.
  • They’re low-maintenance, no watering required.
  • They make sustainable keepsakes for weddings, gifts, and home décor.
Are your artificial flowers good quality?

We spent months sourcing and testing flowers from many suppliers before selecting only the finest. Our artificial blooms are real touch flowers, crafted to closely imitate the look and feel of fresh flowers. They are elegant, durable, and designed to bring lasting beauty.
Our vision for Dahlia & Dove has always been to bring elegant beauty into your space.

How long do dried and preserved flowers last?

The longevity of preserved flowers depends on various factors, such as storage conditions, but they can last for several years with the correct care.

Are preserved and dried flowers safe?

Yes, preserved flowers are safe for homes, offices and intimate spaces. All substances used in the process are non-toxic and safe for domestic use.

Dried flowers are also safe. They are completely air dried and do not undergo any additional preservation or dying.

Shipping & Returns

Is shipping free?

We offer free standard shipping on all domestic orders over $300 AUD.

Can I track my order once placed?

You can track your order via our shipping confirmation email. If you do not receive your tracking details, please contact us directly at hello@dahliaanddove.com and we will be happy to assist.

Do you accept returns/exchanges?

We accept returns and exchanges within 7 days of delivery. The product must be in its original condition and packaging. To initiate a return or exchange, please contact us at hello@dahliaanddove.com with your order number.

Refunds will be processed to the original payment method within 7 days after receiving the returned product. Shipping costs for returns are the responsibility of the customer unless the return is due to a defect or error on our part.

No returns or refunds on sale items. We do not offer "Change of mind" returns or exchanges on sale items, custom orders or wedding orders.